Faq/POLICIES

By booking any service, you are agreeing to all terms and conditions outlined below.

General Communication

What are your business hours? We are open Monday through Friday, from 8:00 AM to 7:00 PM.

You can expect an email reply from the designer within 24–42 hoursduring business days.

How should I contact you with questions or concerns?

Please reach out to us via email at [BetiquettesDesigns@gmail.com]. All initial communication is conducted through email.

Orders & Project Process

What happens after I place my order? After placing an order, you will receive a request for additional information via Content Snare** to help us complete your project.

When is my content due? All client content is due at least one day before your scheduled project start date. If content is not received by the deadline, your project will be rescheduled to the next available start date.

What is the response time expected from clients? Clients have 30 days to respond to emails and design proofs. After this grace period, the order will be terminated, and a restart fee will apply. Delayed responses prevent us from closing out projects and assisting new clients.

Digital Products

How will I receive eBooks or vendor lists?

eBooks and vendor lists are digital products and will be available for immediate download after your purchase is confirmed.

Project Cancellations & Refunds

Can I cancel my project? Before the design process begins: Yes. Please notify us immediately so we can process your cancellation.

After the design process begins: You’ll need to provide your reasoning. We’ll discuss possible solutions, but Business Etiquettes reserves the right to approve or deny any refund requests.

Do you offer refunds? There are absolutely no refunds for any services already rendered.

For any additional questions or concerns, please email us at [BetiquettesDesigns@gmail.com].